Let us help with some frequently asked questions.

FAQ's

What time is check in?

Your room is guaranteed for 3pm check in. If you arrive earlier, you’re more than welcome to use Gaia Spa facilities from 12pm or book in for afternoon tea.

Are Gaia Spa facilities included in my stay?

Yes, as a hotel resident you’ll have full access to Gaia Spa facilities during your visit, and until 12pm on the day of departure. You’ll also receive 10% discount on any spa treatments booked.

Should I pre-book spa treatments before arrival?

We recommend pre-booking before arrival to avoid any disappointment due to the popularity of Gaia Spa. You can book spa treatments online here.

Do you allow dogs?

Yes, our courtyard rooms are dog friendly. There’s an additional £20 per night fee for dog bookings which include the use of a dog blanket, dog bed, poo bags and treats. Please note that dogs are not allowed in the restaurant or spa areas.

COVID-19 related

Do I need to wear a mask during my visit?

From 8th August 2020 it is a legal requirement to wear a mask / face covering in public areas of the hotel and spa (other than where necessary to remove for treatments.) When table service is in operation when dining, masks are not required and for theirs and your safety, our staff members will be wearing a face covering.

I bought/have a gift voucher that was due to expire in 2020, will I still be able to use this?

Yes. Due to the recent hotel and spa closure, we're thrilled to offer an extension of voucher redemption meaning any vouchers that were due to expire in 2020, will be automatically extended by 12 months.

Are all your spa facilities open?

Yes and the outdoor hot tubs at Gaia Spa are available to hire at £25 for 30 minutes and need to be pre-booked before arrival.

Can I have a facial?

Yes, we’re currently offering a reduced spa treatment menu which you can find here.

Can I use cash during my visit?

We are asking our guests to pay with contactless or card payments throughout our bar, restaurant and spa. If you would like to settle your room bill with cash at the end of your stay you will be able to do so at reception.

Will my room still be serviced daily during my stay?

You can opt out of daily housekeeping if you wish.

Can I travel with another household?

You may travel in groups of up to 6 people from different households or over 6 people if you are from a maximum of 2 households. You may be asked to prove you are from 2 households if travelling with over 6 people.

If you have any further questions, please do not hesitate to contact us via email on reservations@boringdonhall.co.uk