If you have a passion for customer service, highly motivated and love the fast paced environment within the hospitality industry we want to hear from you.
Front of House Manager
Report to:General Manager
An exciting opportunity to join the team in our beautiful historic building, Boringdon Hall was purchased in January 2011 by the Nettleton group, during the last year considerable investment has been made in the hotel in order to provide the best experience possible for our guests. These policies have resulted in Boringdon being awarded four silver stars – officially the highest rated hotel in Plymouth. Further investment is planned with the recent planning approval to build a world class spa in our grounds. Our Restaurant is one of our biggest assets with lots of potential, we are looking for an experienced, ambitious candidate with an eye for details plus excellent management and leaderships skills.
Sales and Revenue Management
Co-Ordination of departments
To ensure all our guests receive a warm welcome and are treated to the up most hospitality and care during their stay with us.
To achieve sales in line with company objectives and policies.
To maintain comprehensive performance data and financial reporting systems.
To assist the general Manager in the day to day running of a busy hotel and spa.
To ensure all complaints are minimized and handled professionally as in accordance with Hotel Policy
To supervise, motivate, train and recruit a front of house team in line with company objectives and policies
To coordinate hotel departments.
Reception / reservations
To participate in management meetings and hold regular team meetings with all staff members.
Maintaining high standards of hospitality, processing bookings, up selling, salesmanship, Financial and reporting diligence. Updating online / secondary sales sources (e.g. laterooms), updating direct sales sources (e.g. our website). Communication of sales / offers throughout reservation team. On-going training, staff management, recruiting & training of receptionist and rotas.
Any other duties as required.
Co-ordination of departments
Ensuring all company policies are communicated throughout hotel departments, any problems are dealt with or with or referred to in senior management meetings if required, ensuring good communication and co-operation between departments heads. Reporting of any relevant matters to GM or directors.
Our customers have high expectations that must be exceeded, we expect all our employees to be customer focused, creating a relaxed, fun environment for everyone to enjoy, whilst maintaining high standards of professionalism.
Key Attributes needed for this role:
You're ambitious and would like to see yourself climbing the ladder within a company that recognizes people as their greatest asset.
Able to manage a large team with in a busy environment
Forward thinking - ability to think outside of the box
Immaculate personal presentation and standards
Chef De Partie
If you have a passion for food, imagination and love a fast paced environment this could be the perfect position for you.
Preparation of food from an a la carte menu using fresh ingredients and all other kitchen duties.
Previous experience in a similar role required.
A food hygiene certificate would be an advantage.
Flexible with working hours.
Competitive salary. - Date posted 24/04/2013
Hotel Kitchen Porter
Washing up, assisting the chef where required.
Keeping the kitchen clean and tidy. Also any other related tasks as required.
No experience is necessary as training will be given, however must be flexible with working hours.
A food hygiene certificate is preferred but not essential.
Meets national minimum wage